Avaliação da qualidade em serviço de um hotel pelo método SERVPERF
نویسندگان
چکیده
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ژورنال
عنوان ژورنال: Revista Pensamento Contemporâneo em Administração
سال: 2015
ISSN: 1982-2596
DOI: 10.12712/rpca.v9i1.577